Shipping policy

Shipping Policy

Last Updated: July 30, 2026

Thank you for shopping with us. We are committed to delivering your order safely and efficiently. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high order volume, product launches, or promotional events, processing times may be extended.

2. Shipping Time

Estimated delivery times are as follows:

Processing Time: 1–3 Business Days
Standard Delivery: 5–10 Business Days

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.
We may offer free shipping on selected products, promotional offers, or qualifying orders.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation along with tracking information (where available).
Tracking updates are provided by the shipping carrier and may take 24–48 hours to become active.

5. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

Courier service delays
Weather conditions
Public holidays
Customs inspections
Natural disasters
Government restrictions
Incorrect or incomplete shipping information provided by the customer
High shipping volume during festive or promotional periods

Such delays do not qualify for cancellation, compensation, or refunds.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided:

Delivery may be delayed or unsuccessful.
Additional shipping charges may apply if reshipment is required.
We are not responsible for orders delivered to an incorrectly provided address.

7. Failed Delivery Attempts

If delivery cannot be completed because:

The recipient is unavailable,
The address provided is incorrect,
The package is refused without a valid reason,

the order may be returned to the shipping facility. Any additional shipping costs for reshipment may be the responsibility of the customer.

8. Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit:

Please notify us as soon as possible after the expected delivery date.
We will work with the shipping carrier to investigate the issue.
Resolution may include a replacement or refund, subject to verification and approval.

9. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location.

You will not be charged additional shipping fees for split shipments unless otherwise stated during checkout.

10. International Shipping

International shipping may be available for selected destinations.

Customers are responsible for any customs duties, import taxes, or other charges imposed by their country's authorities. These charges are not included in the product price or shipping fee unless explicitly stated.

11. Order Status

Once an order has been placed, it cannot be modified after it enters the processing or shipping stage.

Please ensure that all order details, including your shipping address and contact information, are correct before completing your purchase.

12. Force Majeure

We shall not be held liable for delays or failure to deliver orders resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, transportation disruptions, governmental actions, or other unforeseen circumstances.