Refund policy

Return & Refund Policy

Last Updated: July 30, 2026

Thank you for shopping with us. We are committed to providing a smooth and transparent shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order.

  • Once an order has been processed or shipped, it cannot be cancelled.

2. Return Eligibility

Returns are accepted only under the following circumstances:

  • The product arrives damaged.

  • The wrong product is delivered.

  • The product has a manufacturing defect.

  • The product is missing parts or accessories.

To qualify for a return:

  • The request must be made within 48 hours of delivery.

  • The product must be unused, unwashed, and in its original packaging with all tags and accessories.

  • A clear unboxing video and supporting photos may be required to verify the claim.

  • Failure to provide sufficient proof may result in the rejection of the return request.

3. Non-Returnable Items

Returns, exchanges, or refunds will not be accepted for:

  • Change of mind after purchase.

  • Incorrect size, color, or variant selected by the customer.

  • Minor color variations caused by screen settings or lighting.

  • Minor manufacturing variations that do not affect the product's functionality.

  • Products damaged due to misuse, negligence, improper handling, or unauthorized repairs.

  • Products showing signs of use, washing, alteration, or missing original packaging.

  • Clearance, promotional, or final sale items unless received damaged or defective.

4. Return Approval

  • Every return request is reviewed individually.

  • Returns sent without prior approval may be refused.

  • We reserve the right to reject any request that does not meet the conditions outlined in this policy.

5. Refunds

Once the returned product (if applicable) has been received and inspected, approved refunds will be processed.

  • Refunds will be issued to the original payment method within 5–10 business days, depending on the payment provider.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after the required details are provided.

  • Original shipping charges (if any) are non-refundable unless the error was caused by us.

6. Replacement Policy

Whenever possible, a replacement may be offered instead of a refund for:

  • Damaged products.

  • Defective products.

  • Incorrectly delivered products.

The decision to provide a replacement or refund will be made after reviewing the claim.

7. Return Shipping

Depending on the nature of the issue, we may:

  • Arrange a return pickup.

  • Request the item to be shipped to a designated return address.

  • Process a refund without requiring the product to be returned in certain cases.

Please do not return any item without prior authorization.

8. Refused Deliveries

If a customer refuses to accept a delivery for reasons other than receiving a damaged or incorrect product, the order may not qualify for a refund.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Orders returned due to an incorrect or incomplete address may not be eligible for a refund. Additional shipping charges may apply if reshipment is requested.

10. Delivery Delays

Estimated delivery times are provided for convenience only and are not guaranteed.

Delays caused by courier services, weather conditions, customs clearance, public holidays, natural disasters, or other circumstances beyond our control do not qualify for cancellation, compensation, or refunds.

11. Right to Modify

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.